《商务文员英语口语》内容简介

本教材坚持“工学结合、项目驱动”的编写思想，根据秘书职业的成长规律，将秘书岗位分为前台文员、部门经理助理（本教材将这两者合并）、高级助理，遵循由浅至深、从易到难的原则，将教学内容整合为8个单元、14个语言工作任务和4个工作项目。本教材最大的特点在于以主人公Ms.Lala的励志故事情节展开，配以诙谐的漫画插图、生动的语言、有趣的自我评价机制、实用的项目交互视频，力求让学生兴趣盎然地进入秘书工作角色，收到事半功倍的学习效果。
陈苡晴，深圳信息职业技术学院应用外语学院教师，曾担任英国牛津布鲁克斯大学商务管理学院商业与企业专业课程助理。

作品目录

前言
Unit1、Handling
Telephone
Calls—Initial
Stage
Task1、Making
an
Appointment
Introduction
Sample
Activity
1、Compete
for
the
best
problem
solver.
Activity
2、Compete
for
the
best
negotiator.
Task2、Taking
Messages
Introduction
Sample
Activity
1、Decode
the
weird
messages
and
answer
the
questions.
Activity
2、A
secretary's
example
of
taking
telephone
messages.
Task3、Making
Hotel
Reservation
Introduction
Sample
Activity
1、Word-stealing
game.
Activity
2、Match
hotel
pictures
with
names.
Activity
3、A
helpful
secretary.
Task4、Making
Flight
Reservation
Introduction
Sample
Activity
1、Book
a
plane
ticket.
Activity
2、Match
the
pictures
of
airlines
with
names.
Activity
3、Book
a
plane
ticket
on
the
phone.
Unit2、Daily
Business
Reception
Task5、Daily
Reception
Introduction
Sample
Activity
1、What
should
I
say？
Activity
2、Help！
Describing
the
Four
Stages
of
a
Project
Project1、Daily
Reception
Background
Section
1、Project
Introduction
Section
2、Project
Procedures
Section
3、Project
Action
Plan
Activity
1、What
is
the
essential
information
of
the
project？
Activity
2、Can
I
make
the
project
agenda
satisfactory
for
the
visitors？
Activity
3、Which
department
shall
I
contact
to
solve
the
problems
of
the
visitors？
Activity
4、Feedback
from
the
visitors.
Section
4、Project
Presentation
Section
5、Project
Evaluation
Section
6、Project
Story
Unit3、Daily
Meeting
Management
Task6、Daily
Meeting
Introduction
Sample
Activity
1、Do
as
secretaries
do.
Activity
2、A
matter
of
preference.
Activity
1、Understanding
the
meaning
of
meeting
minutes.
Activity
2、Help
someone
who…
Activity
3、Make
a
dialogue.
Activity
Secretaries
after
a
meeting.
Unit4、Daily
Management
Task7、Arranging
Recruitment
Introduction
Sample
Activity
1、Guess
which
expression
it
is.
Activity
2、Create
a
successful
recruiting
advertisement.
Activity
Name
the
pictures.
Task8、New
Arrival
Introduction
Sample
Activity
1、Help
the
new
colleague
out.
Activity
2、Get
ready
for
the
Orientation
Day.
Describing
the
Four
Stages
of
a
Project
Project2、Arranging
Recruitment
Background
Section
1、Project
Introduction
Section
2、Project
Procedures
Section
3、Project
Action
Plan
Activity
1、What
are
our
goals？
Activity
2、Who
could
qualify
for
the
task？
Activity
3、What
emergency
plans
could
we
use？
Activity
4、Which
Is
the
most
efficient
medium
to
be
used？
Activity
5、Did
we
do
a
good
job？
Section
4、Project
Presentation
Section
5、Project
Evaluation
Section
6、Project
Story
Unit5、Handling
Telephone
Calls—Advanced
Stage
Task9、Settling
Customer
Complaints
by
Telephone
Introduction
Sample
Activity
1、Display
professionalism
of
a
secretary.
Activity
2、Learn
to
comfort
others.
Activity
3、Who
is
the
best
problem
killer？
Task10、Trading
by
Telephone
Introduction
Sample
Activity
1、Jigsaw
game.
Activity
2、Draw
lots
and
make
dialogues.
Unit6、Advanced
Business
Reception
Task11-1、Meeting
Guests
at
the
Airport
Introductions
Sample
Activity
1、What
a
mess！
Activity
2、The
super
star
is
coming！
Task11-2、Reception
Dinner
Introduction
Sample
Activity
1、Match
the
names
with
the
pictures.
Activity
2、Cheers！
Activity
3、Dine
with
your
Idol.
Task11-3、Sightseeing
1、Introduction
Sample
Activity
1、Do
a
favour.
Activity
2、Happy
Water-Splashing
Festival！
Task11-4、Sightseeing
2、Introduction
Sample
Activity
1、Have
a
cup
of
tea.
Activity
2、Savor
tea.
Task11-5、Seeing
Off
Introduction
Sample
Activity
1、Choose
the
sentence
with
different
meaning
from
the
others.
Activity
2、Design
a
farewell
card.
Describing
the
Four
Stages
of
a
Project
Project3、Advanced
Business
Reception
Background
Section
1、Project
Introduction
Section
2、Project
Procedure
Section
3、Project
Action
Plan
Activity
1、Put
the
eggs
in
the
right
baskets.
Activity
2、Ask
for
more
eggs.
Activity
3、Carry
the
basket
and
prepare
the
meal.
Activity
4、How
much
does
it
cost？
Section
4、Project
Presentation
Section
5、Project
Evaluation
Section
6、Project
Story
Unit7、Arranging
Conferences
Task12、Arranging
Large
Conferences
Introduction
Sample
Section
1、A
Secretary's
Duty
Before
A
Conference
Activity
Keep
steps
of
arranging
conference
in
mind.
Section
2、A
Secretary's
Duty
During
A
Conference
Activity
Be
familiar
with
the
contents
of
minutes.
Section
3.A
Secretary's
Duty
After
A
Conference
Activity
Make
a
thank-you
call.
Unit8、Senior
Management
Task13、Conducting
Interviews
Introduction
Sample
Section1、Before
an
Interview
Activity
Job
description
or
person
specification
Section
2、During
an
Interview
Activit
Popular
questions
in
an
interview.
Section
3、After
an
Interview
Activity
Why
was
Jane
rejected？
Task14、New
Staff
Orientation
Introduction
Sample
Activity1、Build
vocabulary
for
office
equipments
Activity2、A
green
hand's
questions
for
the
first
day
Activity3、HR's
preparation
for
welcoming
a
new
employee.
Describing
the
Four
Stages
of
a
Project
Project4、Attending
a
Large
Exhibition
Background
Section
1、Project
Introduction
Section
2、Project
Procedures
Section
3、Project
Action
Plan
Activity1、Which
departments
are
responsible
for
the
solutions
of
the
following
problems？
Activity2、Which
group
am
I
in？
Activity3、When
these
tasks
should
be
finished？
Activity4、What
should
I
do？
Activity5、What
has
Lala
got
from
the
exhibition？
Section
4、Project
Presentation
Section
5、Project
Evaluation
Section
6、Project
Story
参考文献

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